Using SAP Service Cloud - Course Completion

This badge verifies that the learner has completed the course "Using SAP Service Cloud" on Beginner Level. The learner is familiar with the following topics: - Identify a use case and the features and processes. - Navigate and personalize the user interface. - Name the steps of the customer service and field service processes. - Manage Customer interaction for the communication channels e-mail and phone. - Explain the use of work distribution rules and service level agreements. - Explain the use of maintenance plans to support the service process. - Perform the daily tasks of a service agent and a technician including processing service tickets. - Identify key built in reports.